Frequently Asked Questions

No, you do not need a referral to see an Embrace psychologist, counsellor, physiotherapist or dietitian. Anyone can access our services however, a referral from a GP may qualify you for bulk billing or a Medicare rebate. Please see our ‘fees’ page for more information.

How does Embrace protect my privacy?


As part of providing our service, Embrace will need to collect and record personal information that is relevant to your current situation. We value your privacy, and as such all information collected about you and held at this service is kept in the strictest of confidence. We remain committed to protecting your privacy and seek your expressed consent for the use and disclosure of your personal health information in the course of your therapy or treatment.

You may access the material recorded in your file upon request, subject to the exceptions in the national Privacy Amendment Act 2000.


is the information we talk about confidential?

Do I need a referral?


All information discussed with an Embrace practitioner during the provision of the service will remain confidential and secure, however there are some exceptions. Situations where an Embrace practitioner may need to breach confidentiality include:

  1. Information is subpoenaed by a court;

  2. There is immediate threat of harm to self or others;

  3. Failure to disclose the information would place you or another person at risk;

  4. During the Psychologist’s professional supervision where some aspects of your case may be discussed

  5. Your prior approval has been obtained to:

    • provide a written report to another professional or agency such as an insurance company

    • discuss the material with another person, outside of the organisation

It is important to note that outside of these circumstances, there are strict penalties for psychologists found to have breached confidentiality.


Am I entitled to a medicare rebate?

Some clients of Embrace may be eligible for a Medicare rebate. Rebates for our psychology services are available to patients with a mental disorder who would benefit from a structured approach to the management of their treatment and have been referred by a medical practitioner managing the patient under a GP Mental Health Treatment Plan; a referred psychiatrist assessment and management plan; or on referral by a psychiatrist or paediatrician. 

Initially, you can be referred for a course of treatment of up to six individual and six group allied mental health services. It is at the clinical discretion of your referring practitioner as to the number of allied mental health services you will be referred for (to a maximum of six in any one referral), with up to 10 individual and 10 group sessions able to be accessed per calendar year on this plan. After this point, the client will become a ‘full-fee paying’ client.

Embrace requires this referral and plan prior to your first session with the treating Psychologist, otherwise the session will be charged at the full fee, without rebate.


Do you offer

Embrace offers bulk billing to eligible clients. Eligible clients include pensioners, and may include low income earners (must have a statement from Centrelink), Newstart Allowance recipients, and health care card holders, all of whom require referral through a mental health treatment plan issued by a GP, Psychiatrist or Paediatrician. For those not eligible for bulk billing however are enduring financial hardship, we may be able to offer a reduced gap-fee.


Are embrace pRACTITIONERS 

Yes, all Embrace practitioners are registered. Our psychologists are registered with the Australian Health Practitioner Regulation Agency (AHPRA) and are may also be members of the Australian Psychological Society (APS). Our psychologists all hold Masters level qualifications. Our dietitian also holds university level qualifications and is an accredited practising dietitian (APD).


How do I pay for my session?

Unless you are a bulk-bill eligible client or referred under WorkCover (please view our fees page), you will be required to pay the full consultation fee at the time of your appointment. If you are a gap-fee paying client, your Medicare rebate will then be processed on the spot. Our EFTPOS machine accepts some private health fund cards.


Payment options: We have EFTPOS facilities and accept all major debit and credit cards. We do not accept AMEX, Diners or JBC cards. Please note we are a CASHLESS service.


What types of therapy does embrace offer?

Embrace psychologists aim to tailor sessions to be as individual and effective as possible. Our psychologists are all trauma informed in their practice, and have experience utilising Cognitive Behavioural Therapy (CBT), Acceptance and Commitment Therapy (ACT), Schema therapy, creative arts therapies (art, drama, music, dance/movement and sand play therapy), Emotionally Focused Therapy (EFT) as well as utilising mindfulness.

Are you a workcover approved provider?


Embrace Wellness Hub and is able to see clients with WorkCover claims. If your claim with WorkCover is successful, this generally results in the cost of your session being covered by WorkCover.

What Happens if i cannot attend my appointment?


When appointments are booked, the practitioner reserves the whole hour, especially for the client, therefore the following cancellation policy is in place.

We require 24 hours’ notice to reschedule or cancel a session without incurring any extra fees. This policy is in place to allow us to offer the allocated time to another client who may be on a cancellation or waiting list for an appointment. A fee is charged for non-attendance or less than 24 hours notice.

Embrace currently offers a number of assessments for children and adults. For cognitive assessments, we use the WISC-V and WAIS-IV. For achievement testing, we use the WIAT-III. In some cases, it may be beneficial for a full Educational Assessment to be completed. View more information here.

As Embrace is an approved WorkCover provider, where required, our psychologists can complete assessments and reports for WorkCover claims.

Yes! On 1 November 2017, the Better Access initiative was expanded to include telehealth consultations to improve access to mental health services for people in regional, rural and remote Australia. A telehealth service is a psychological therapy service that is delivered via video conference where both a visual and audio link has been established between the client and their treating Psychologist.

Eligible clients are required to have a Mental Health Treatment Plan and be located in a rural and remote area, namely, Modified Monash Model areas 4-7. To find out if you are located in an eligible area, please visit the MMM locator, select the ‘MMM classification’ in the right hand toolbar and enter your location.

From 1 September 2018, further changes to Medicare took effect so that eligible patients in rural and remote areas have the option of accessing all of their Better Access sessions via videoconference.


I live in a regional, rural or remote area. Can embrace provide psychology services to me?

What PSYCHOLOGY assessments can
embrace do?